Citizen engagement and voice
Making All Voices Count works across a number of overlapping and mutually reinforcing thematic areas. Many of the projects we support are not easily categorised by theme: some fall into more than one of our thematic areas, while some are not quite a natural fit for any of them.
Projects under the theme of citizen engagement and voice are working to increase direct and indirect interaction between ordinary people and their government at all levels – from provision of new toll-free hotlines to report government corruption in Ghana, to supporting discussions on standards of care between social services and parents in Indonesia. They are working to make sure that ordinary people have the opportunity to voice their governance concerns and needs in local and national debate – from advocating for prisoner rights in Liberia, to publicising stories on health service failures in South Africa.
Research under this theme examines what happens to citizen engagement and voice when it is mediated through technological innovations. It also examines at the roles of the many organisations that act as intermediaries representing citizen voice.
-
PUBLICATIONAppropriating technology for accountability: messages from Making All Voices Count
14 messages on the roles technologies can play in enabling…
-
PUBLICATIONSupporting innovation and the use of technologies in accountability initiatives:…
Lessons for programmes supporting innovation in governance
-
PUBLICATIONIncreasing citizen voice and government responsiveness: what does success really…
Unpacking success and failure in ICT for governance initiatives
-
BLOGCleaning house — Experimental evidence on improving citizen engagement in…Lily L. Tsai, Nina McMurry, Swetha Rajeswaran and Alisa Zomer
Measuring the effect of civic leadership training
-
PUBLICATIONThe effect of civic leadership training on citizen engagement and…
Civic leadership training as a pathway to more accountable governance
-
PUBLICATIONThe art of ‘bureaucraft’: Why and how bureaucrats respond to…
What makes reformist public officials respond to citizens
-
PUBLICATIONThe Free State Housing Campaign: supporting people-led demands for social…
-
PUBLICATIONPoverty, voice and advocacy: a Haitian study
Challenges in making policy processes responsible to poor people's voices
-
PUBLICATIONAddressing failure in ICT-enabled ‘citizen voice – government responsiveness’ interventions:…
Understanding citizen and government willingness and capacity in ICT-enabled interventions
-
BLOGSupporting local learning and adaptation – Unpacking the effectiveness of…Michael Moses and Sue Soal
What do adaptive processes look like in practice?
-
PUBLICATIONSupporting local learning and adaptation: Understanding the effectiveness of adaptive…
Conducive conditions for opening governance through apdative learning
-
BLOGTime enough to learn? Seeking the conditions for actionable learningJed Miller
What's needed for learning and adaptation in tech for transparency…
-
PUBLICATIONLearning to Make All Voices Count: Lessons for OGP, donors,…
Learning from the evidence on Open Government Partnership
-
NEWSMaking All Voices Count awarded 2017 Market Research Society President’s…December 06, 2017
-
PUBLICATIONConnecting citizens to their governments: lessons from ICT-based governance initiatives…
Describing the impact of ICT-governance initiatives
-
PUBLICATIONParticipatory budgeting: adoption and transformation
Does participatory budgeting deliver? Experiences from seven countries
-
NEWSGreater than the sum of its parts: impact of the…November 22, 2017
Learning together about different aspects of collective work in South…
-
PUBLICATIONLearning to make all voices count: Lessons and reflections on…
Participatory, learning-centred and adaptive approaches to strengthening citizen engagement
-
BLOGClass divisions in technology accessTony Roberts
Mobile ownership, class divisions and new digital inequalities
-
PUBLICATIONIzolo: mobile diaries of the less connected
Mobile use patterns of the less connected in South Africa
-
NEWSTrac FM: Increasing effectiveness and government response to CSO campaigns…November 16, 2017
Generating data through radio polls to demand transparency and accountability
-
PUBLICATIONThe techno-centric gaze: incorporating citizen participation technologies into participatory governance…
Explaining the use and non-use of citizen participation technologies in…
-
NEWSMOPA: How an app generates data that help clean-up MaputoNovember 16, 2017
Improving Maputo's waste collection through participatory monitoring
-
NEWSLENGGO: Public budget tracking holds Kenyan county governments to accountNovember 15, 2017
Amplifying citizen voices in budget-making processes
-
BLOGCitizen accountability in a time of FacebookJohn Gaventa
Tech-enabled accountability in historical context
-
PUBLICATIONTech for governance programmes in Tanzania
(How) can tech be used to promote good governance in…
-
NEWSCall for session proposals: RightsCon Toronto 2018November 08, 2017
The world’s "leading event on human rights in the digital…
-
BLOGThe effects of tech-driven accountability approaches on power, politics and…Fayyaz Yaseen
Reflections on the most effective pathways to citizen engagement and…
-
PUBLICATIONTrust, responsiveness and sustainability in complaints systems: Transparency International’s experience…
The role played by technology in facilitating complaints submissions and…
-
PUBLICATIONTech for governance programmes in Kenya
What is left of Kenya's conducive tech environment, and where…
-
PUBLICATIONIndonesia’s Village Law: enabler or constraint for more accountable governance?
Understanding implementation of Indonesia's Village Law
-
NEWSOil Journey: Following the money from oil revenue to improve…October 23, 2017
Revealing to Ghanaians how much money the government makes from…
-
NEWSTIMBY: Evidence-based reporting of environmental crimes in LiberiaOctober 20, 2017
Mixing solid data gathering and creative storytelling for accountability
-
NEWSGame My Village: Improving and inspiring village participatory planning in…October 18, 2017
Building relationships of trust and transparency between villagers and local…
-
PUBLICATIONDoing digital development differently: lessons in adaptive management from technology…
The realities of adaptiveness in Kenyan digital development projects
-
EVENTMaking All Voices Count Learning Event in IndonesiaOctober 12, 2017
Learning from Indonesia's #tech4gov programmes
-
EVENTKnow your context – Making All Voices Count Learning Event…October 10, 2017
Discussing the importance of mapping your context in #tech4gov
-
EVENTMaking All Voices Count Kenya close-out eventOctober 12, 2017
What have we learned from Making All Voices Count projects…
-
NEWSResearch, Evidence and Learning Newsletter – October 2017October 10, 2017
-
BLOGAnjali Nayar: A storyteller that innovates for social change
Making the collection and sharing of data easy so communities…
-
EVENTWhat data do we want? Understanding demands for open dataOctober 19, 2017
What kind of open data do civil society organisations actually…
-
EVENTAppropriating Technology for AccountabilityOctober 25, 2017
Lessons from Making All Voices Count
-
PUBLICATIONOpen mapping from the ground up: learning from Map Kibera
Building trust between citizens and governments through mapping processes
-
PUBLICATIONInnovations to engage youth in accountability work in Liberia
Improving Liberia’s accountability though youth engagement
-
BLOGCzarina Medina-Guce: The social innovator proving that #opengov works
Insights from a social innovator on troubleshooting national governance platforms…
-
BLOGWhy development needs innovation scoutsKevin Hernandez
The challenges of funding technology innovation in the development sector…
-
EVENTCivic Tech Innovation Network Meeting in South AfricaSeptember 20, 2017
Learning together through the Making All Voices Count Community of…
-
PUBLICATIONTools, platforms and mechanisms to support accountability to disaster-affected populations…
Transparency and accountability in disaster risk reduction in the Philippines
-
NEWSResearch, Evidence and Learning Newsletter – September 2017September 19, 2017
-
EVENTWebinar: What does tech deliver for citizen voice and accountability…November 8, 2017
Citizen voice, technology and accountability in health systems
-
PUBLICATIONVoice or chatter? Making ICTs work for transformative citizen engagement:…
Using ICT-mediated citizen engagement to promote democratic governance
-
PUBLICATIONVoice or chatter? Making ICTs work for transformative citizen engagement
ICT-mediated citizen engagement can promote democratic governance and amplify citizen…
-
NEWSBuntwani 2017: Learning from tech-enabled initiatives that #LeaveNoOneBehindSeptember 13, 2017
-
BLOGFear of being a cybercriminal vs. freedom online: Insights from…Sanne van den Berg
Putting Tanzania's Cybercrimes Act in the spotlight
-
BLOG‘Winning’ the elections using tech4gov: Are voters willing to buy…- Faran Mahmood
Using technology to gauge Pakistan's public opinion in real-time
-
PUBLICATIONDo more empowered citizens make more accountable states? Power and…
Reframing organisational identity and legitimacy as crucial in shaping the…
-
PUBLICATIONBudget oversight and accountability in Nigeria: what incentivises digital and…
Raising awareness of the right of access to budgeting information…
-
BLOGPractitioner reflections on the diffusion and adaptation of participatory budgeting…Ahmad Rifai
Lessons in participatory budgeting from Indonesia
-
BLOGChronicling the expansion and contraction of participatory budgeting in Asia…Brian Wampler, Michael Touchton, Osmany Porto de Oliveira
How has participatory budgeting been adapted to different contexts of…
-
PUBLICATIONPathways to accountability from the margins: reflections on participatory video…
Improving participatory video processes to engage citizens and foster support…
-
PUBLICATIONTranslating complex realities through technologies: lessons about participatory accountability from…
Using participatory technologies to increase government accountability
-
PUBLICATIONWhen top down visions meet grassroots digital activism: notes from…
Improving integration of ICTs in the governance process in the…
-
BLOGWomen’s votes matter: unpacking gender politics in a Pakistani mega-cityAli Cheema, Asad Liaqat and Shandana Khan Mohmand
How political parties do - or don't - aggregate women's…
-
NEWSResearch, Evidence and Learning Newsletter – July 2017July 18, 2017
-
EVENT“First, Do No Harm” — Privacy, Data Security, and the…July 19, 2017
Treating citizen data with the respect it deserves
-
BLOGPractitioner reflections on digital technologies and citizen participation in the…Hilary Martinez
Why are digital and social divides still hindering citizen participation…
-
PUBLICATIONICT-facilitated accountability and engagement in health systems: a review of…
Successful use of ICTs for health systems accountability depends on…
-
BLOGLearning to make the political personal, and other lessons from…Michael Moses and Sue Soal
The challenge of engaging with local contexts for OGP implementation
-
BLOGUnderstanding how to learn in LiberiaHeather Gilberds and Blair Glencorse
What matters in doing research for accountability?
-
PUBLICATIONMarco Civil vs.Copyright Reform: a comparative study
Innovative experiences in the use of ICTs for improving citizen…
-
PUBLICATIONCountry overview Netherlands
The Dutch e-government framework and the community-building potential of ICTs
-
PUBLICATIONCountry overview Brazil
An overview of the state of art of ICT-mediated citizen…
-
PUBLICATIONdecidim.barcelona, Spain
Complementing traditional ways of engaging citizens in in local politics…
-
PUBLICATIONOns Geld citizen initiative, Netherlands
How a citizen initiative used ICTs in a campaign for…
-
PUBLICATIONCountry overview Colombia
What is restricting developments in E-Participation in Colombia?
-
PUBLICATIONUrna de Cristal, Colombia
Can ICT-mediated citizen engagement in Colombia overcome democratic divides?
-
PUBLICATIONCountry overview Uruguay
How ICT-mediated democratic governance processes are evolving in Uruguay
-
PUBLICATIONCountry overview Philippines
Using technology to complement existing citizen engagement structures
-
PUBLICATIONCountry overview South Africa
The growing potential for citizens to hold government accountable through…
-
PUBLICATIONOpen Government Plan 2011-2015, Uruguay
New ways of citizen agency in the digital era in…
-
PUBLICATIONParticipatory mapping in e-Thekwini Municipality, South Africa
Using ICTs for health and safety for informal workers
-
PUBLICATIONOpen data and citizen engagement, Philippines
Open data has huge potential to transform e-governance
-
BLOGPeer learning on tech-enabled approaches to citizen participation in the…Lanz Baltazar
Generating evidence-based guidance from practitioners on digital technology and citizen…
-
BLOGInsights that will last: making innovation projects countCzarina Medina-Guce
Ways to make lessons learned endure beyond the innovation project…
-
BLOGIn search of productive local councillor-civil society engagement in South…Evan Lieberman
What makes a responsive councillor? Understanding local elected leaders
-
PUBLICATIONA citizenship in crisis: voice, welfare and other contestations in…
Democracy is at risk if citizens are alienated by e-governance
-
PUBLICATIONDigital mapping in Warwick Junction and the remaking of ‘space’:…
Using ICTs in occupational health and safety of informal traders
-
PUBLICATIONOpen Data in Philippines: from access to awareness
Developing a culture of openness in the Philippines by changing…
-
PUBLICATIONBuilding safe spaces to support young women’s participation in local…
Informal self-help groups and learning spaces encourage young women's collective…
-
BLOGTech innovation hubs: A way forward towards policy engagement and…Preston Whitt
How could tech innovation hubs contribute to a more vibrant…
-
PUBLICATIONNew pathways for citizen agency: Open Government National Action Plans…
Are ICT-supported citizen engagement processes transforming democratic governance in Uruguay
-
PUBLICATIONWhen digital democracy falls short: insights from Colombia
Colombia's e-government is failing to engage its citizens
-
PUBLICATIONCitizen participation and the rise of the Open Source City…
How cities in Spain are working towards citizen participation through…
-
BLOGMore accountable systems for tackling sexual abuse and rape in…Ash Hartwell
Combating child sexual abuse and gender-based violence in Liberia
-
PUBLICATIONA tale of two consultations: online participatory practices in Brazil
Public consultations in Brazil in a declining participatory environment
-
PUBLICATIONIt matters who produces data: reflections on two citizen-generated data…
Scaling up citizen-generated data capabilities
-
EVENTWebinar: ICT-mediated citizen engagement: Voice or Chatter?July 5, 2017
Shaping governance through citizen engagement with ICTs
-
BLOGThe story of two tech platformsKeke Molebatsi
Yowzit and UX reflect, learn and share stories of their…
-
PROJECTInnovation,Advancing Farm Worker Rights Through New MediaSouthern Cape Land Committee (SCLC) Trust