Publications
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Appropriating technology for accountability: messages from Making All Voices Count
RESEARCH REPORT14 messages on the roles technologies can play in enabling citizen voice and accountable and responsive governance
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Supporting innovation and the use of technologies in accountability initiatives: lessons from Making All Voices Count
PROGRAMME LEARNING REPORTLessons for programmes supporting innovation in governance
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Increasing citizen voice and government responsiveness: what does success really look like, and who decides?
PROGRAMME LEARNING REPORTUnpacking success and failure in ICT for governance initiatives
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The effect of civic leadership training on citizen engagement and government responsiveness: experimental evidence from the Philippines
RESEARCH REPORTCivic leadership training as a pathway to more accountable governance
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The art of ‘bureaucraft’: Why and how bureaucrats respond to citizen voice
RESEARCH SUMMARYWhat makes reformist public officials respond to citizens
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The Free State Housing Campaign: supporting people-led demands for social justice and accountable governance
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Poverty, voice and advocacy: a Haitian study
RESEARCH REPORTChallenges in making policy processes responsible to poor people's voices
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Addressing failure in ICT-enabled ‘citizen voice – government responsiveness’ interventions: unpacking core assumptions and essential components
PROGRAMME LEARNING REPORTUnderstanding citizen and government willingness and capacity in ICT-enabled interventions
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Supporting local learning and adaptation: Understanding the effectiveness of adaptive processes
Conducive conditions for opening governance through apdative learning
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Politicians’ perspectives on voice and accountability: evidence from a survey of South African local councillors
RESEARCH REPORTThe impact of politicians' attitudes and behaviours on responsiveness and integrity in their work
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Learning to Make All Voices Count: Lessons for OGP, donors, and practitioners
Learning from the evidence on Open Government Partnership
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Connecting citizens to their governments: lessons from ICT-based governance initiatives in Indonesia
RESEARCH REPORTDescribing the impact of ICT-governance initiatives
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Participatory budgeting: adoption and transformation
RESEARCH SUMMARYDoes participatory budgeting deliver? Experiences from seven countries
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Learning to make all voices count: Lessons and reflections on localising the Open Government Partnership
RESEARCH REPORTParticipatory, learning-centred and adaptive approaches to strengthening citizen engagement
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Izolo: mobile diaries of the less connected
RESEARCH REPORTMobile use patterns of the less connected in South Africa
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The techno-centric gaze: incorporating citizen participation technologies into participatory governance processes in the Philippines
RESEARCH REPORTExplaining the use and non-use of citizen participation technologies in the Philippines
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Tech for governance programmes in Tanzania
PROGRAMME LEARNING REPORT(How) can tech be used to promote good governance in the Magufuli era?
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Connecting communication: using video to open spaces and mediate exchange between Kenyan grass-roots activists
RESEARCH REPORTAdapting and scaling down participatory video for connecting citizens
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Trust, responsiveness and sustainability in complaints systems: Transparency International’s experience with Uwajibikaji Pamoja
PRACTICE PAPERThe role played by technology in facilitating complaints submissions and referral
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Tech for governance programmes in Kenya
PROGRAMME LEARNING REPORTWhat is left of Kenya's conducive tech environment, and where to next?
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Indonesia’s Village Law: enabler or constraint for more accountable governance?
RESEARCH REPORTUnderstanding implementation of Indonesia's Village Law
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Evolving an open e-governance index for network societies
RESEARCH REPORTA framework for measuring e-governance
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Doing digital development differently: lessons in adaptive management from technology for governance initiatives in Kenya
RESEARCH REPORTThe realities of adaptiveness in Kenyan digital development projects
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Competing to deliver? Political workers and service delivery in Pakistan
RESEARCH SUMMARYPolitical party workers and effective service delivery in urban Pakistan
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Open mapping from the ground up: learning from Map Kibera
RESEARCH REPORTBuilding trust between citizens and governments through mapping processes
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Innovations to engage youth in accountability work in Liberia
PRACTICE PAPERImproving Liberia’s accountability though youth engagement
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Tools, platforms and mechanisms to support accountability to disaster-affected populations in the Philippines
RESEARCH REPORTTransparency and accountability in disaster risk reduction in the Philippines
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Voice or chatter? Making ICTs work for transformative citizen engagement: research report summary
RESEARCH SUMMARYUsing ICT-mediated citizen engagement to promote democratic governance
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Voice or chatter? Making ICTs work for transformative citizen engagement
RESEARCH REPORTICT-mediated citizen engagement can promote democratic governance and amplify citizen voice
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Do more empowered citizens make more accountable states? Power and legitimacy in legal empowerment initiatives in Kenya and South Africa
RESEARCH REPORTReframing organisational identity and legitimacy as crucial in shaping the relations between intermediaries, marginalised groups and states
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Budget oversight and accountability in Nigeria: what incentivises digital and non-digital citizens to engage?
PRACTICE PAPERRaising awareness of the right of access to budgeting information in Nigeria
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Pathways to accountability from the margins: reflections on participatory video practice
RESEARCH REPORTImproving participatory video processes to engage citizens and foster support from influential decision-makers
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Translating complex realities through technologies: lessons about participatory accountability from South Africa
RESEARCH REPORTUsing participatory technologies to increase government accountability
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When top down visions meet grassroots digital activism: notes from Netherlands
RESEARCH REPORTImproving integration of ICTs in the governance process in the Netherlands
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ICT-facilitated accountability and engagement in health systems: a review of Making All Voices Count mHealth for accountability projects
RESEARCH REPORTSuccessful use of ICTs for health systems accountability depends on offline activities and relationships
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Marco Civil vs.Copyright Reform: a comparative study
RESEARCH REPORTInnovative experiences in the use of ICTs for improving citizen participation in lawmaking in Brazil
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Country overview Netherlands
RESEARCH REPORTThe Dutch e-government framework and the community-building potential of ICTs
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Country overview Brazil
RESEARCH REPORTAn overview of the state of art of ICT-mediated citizen participation in Brazil
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decidim.barcelona, Spain
RESEARCH REPORTComplementing traditional ways of engaging citizens in in local politics by using new ICT-mediated mechanisms
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Accountability in health systems and the potential of mHealth
RESEARCH REPORTExploring literature on accountability in health systems and on mHealth
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Ons Geld citizen initiative, Netherlands
RESEARCH REPORTHow a citizen initiative used ICTs in a campaign for financial legislation
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Country overview Colombia
RESEARCH REPORTWhat is restricting developments in E-Participation in Colombia?
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Urna de Cristal, Colombia
Can ICT-mediated citizen engagement in Colombia overcome democratic divides?
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Country overview Uruguay
RESEARCH REPORTHow ICT-mediated democratic governance processes are evolving in Uruguay
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Country overview Philippines
RESEARCH REPORTUsing technology to complement existing citizen engagement structures
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Country overview South Africa
RESEARCH REPORTThe growing potential for citizens to hold government accountable through digital technologies
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Open Government Plan 2011-2015, Uruguay
RESEARCH REPORTNew ways of citizen agency in the digital era in Uruguay
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Participatory mapping in e-Thekwini Municipality, South Africa
RESEARCH REPORTUsing ICTs for health and safety for informal workers
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Open data and citizen engagement, Philippines
Open data has huge potential to transform e-governance
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Democratic accountability in the digital age
RESEARCH SUMMARYMaking sure that democratic accountability isn't lost in the digital age
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A citizenship in crisis: voice, welfare and other contestations in the digital state
RESEARCH SUMMARYDemocracy is at risk if citizens are alienated by e-governance
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Digital mapping in Warwick Junction and the remaking of ‘space’: notes from South Africa
RESEARCH SUMMARYUsing ICTs in occupational health and safety of informal traders
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Open Data in Philippines: from access to awareness
RESEARCH SUMMARYDeveloping a culture of openness in the Philippines by changing the attitudes of both government and public towards open data
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Building safe spaces to support young women’s participation in local governance in Indonesia
PRACTICE PAPERInformal self-help groups and learning spaces encourage young women's collective participation in decision making
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New pathways for citizen agency: Open Government National Action Plans in Uruguay
RESEARCH SUMMARYAre ICT-supported citizen engagement processes transforming democratic governance in Uruguay
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When digital democracy falls short: insights from Colombia
RESEARCH SUMMARYColombia's e-government is failing to engage its citizens
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Citizen participation and the rise of the Open Source City in Spain
RESEARCH SUMMARYHow cities in Spain are working towards citizen participation through digital openness
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A tale of two consultations: online participatory practices in Brazil
RESEARCH SUMMARYPublic consultations in Brazil in a declining participatory environment
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It matters who produces data: reflections on two citizen-generated data initiatives
PRACTICE PAPERScaling up citizen-generated data capabilities
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More accountable and responsive governance: how do technologies help make it happen?
EVENT REPORTAccountable and responsive governance - seven streams of tech-enabled change
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One step to a thousand miles: building accountability in Liberia
PROGRAMME LEARNING REPORTLessons for enabling accountability and integrity in Liberia
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What data do we want? Understanding demands for open data among civil society organisations in South Africa
RESEARCH REPORTThere is demand for data, but also for dialogue between government and citizens to further accountability
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Giving voice to clients of post-rape services: building and piloting a feedback mechanism in Tshwane
PRACTICE PAPERChallenges and benefits of a consultative approach to building a feedback mechanism
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Social accountability initiatives in health and nutrition: lessons from India, Pakistan and Bangladesh
RESEARCH REPORTDynamics of South Asian social accountability initiatives for health and nutrition
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Citizen-generated data and sustainable development
RESEARCH REPORTThe potential of citizen-generated data in the sustainable development agenda
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I know what I know (but how do I know what I don’t?)
EVENT REPORTA community of practice to foster innovation
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Faith, empowerment, church and community mobilisation advocacy: insights from Tearfund’s partner in Uganda
PRACTICE PAPERFaith-based mobilisation and local-level accountability
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Technology innovation hubs and policy engagement
RESEARCH REPORTTechnology innovation hubs in Africa are engaging with local policy-makers in five ways
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Client experience of rape victims accessing governmental post-rape services in South Africa
RESEARCH REPORTDeveloping an e-governance ratings app for delivery of post-rape services in South Africa
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Building an ecosystem around data: using interactive radio for accountability to farmers in Tanzania
PRACTICE PAPERUsing data from IVR and radio to make agricultural extension programmes more accountable
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Complaining to improve governance: four stories of complaint-handling systems in Indonesia
RESEARCH REPORTHow are complaint-handling systems used in Indonesia?
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Shifting the spotlight: understanding crowdsourcing intermediaries in transparency and accountability initiatives
RESEARCH REPORTExploring the role of crowdsourcing intermediaries as gatekeepers of citizen voice
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Feasibility and acceptability of a mobile phone intervention to improve post-rape service delivery in South Africa
RESEARCH REPORTAn mHealth innovation for more accountable post-rape services in South Africa
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Exploring the potential for interactive radio to improve accountability and responsiveness to small-scale farmers in Tanzania
RESEARCH REPORTCombining radio and digital technology to aggregate farmer feedback for decision-making and adaptive programme management
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Improving the transparency, inclusivity and impact of participatory budgeting in Indonesian cities
RESEARCH REPORTParticipatory budgeting to empower citizens and strengthen the capacity of civil society and local governments
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Participatory budgeting in Indonesia: past, present and future
PRACTICE PAPERParticipatory budgeting in Indonesia: technical exercise or space for citizen engagement?
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Forthcoming Research from Making All Voices Count
Coming soon from Making All Voices Count
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Featured Research Now Available from Making All Voices Count
RESEARCH SUMMARYA sample of featured research reports and practice papers from Making All Voices Count
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Going vertical: citizen-led reform campaigns in the Philippines
RESEARCH REPORTLearning from successful vertically integrated civil society-led reform campaigns in the Philippines
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Crowdsourcing citizen feedback on district development in Ghana using interactive voice response surveys
PRACTICE PAPERCan crowdsourced citizen feedback about development priorities help make tools for monitoring local government more effective?
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Taking scale into account in transparency and accountability initiatives
RESEARCH SUMMARYHow scale shapes the causes of accountability failure, and the tactics and strategies needed to address this
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Scaling accountability through vertically integrated civil society policy monitoring and advocacy
RESEARCH REPORTInforming more strategic approaches to transparency, participation and accountability
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Making coordination a catalyst for the Open Government Partnership in South Africa
PRACTICE PAPEREnhancing interdepartmental coordination for Open Government Partnership (OGP) implementation
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Has Kenya's ICT revolution triggered more citizen participation?
RESEARCH REPORTDoes Kenya's ICT revolution transform e-government into e-governance?
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What happens when policy champions move on? The case of welfare in South Africa
RESEARCH REPORTWhen champions of a developmental approach to social welfare move on, does the policy momentum decrease?
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How does government responsiveness come about? The politics of accountability in Ghana's National Health Insurance Scheme
RESEARCH REPORTHow state and non-state actors sharing the same urgency in policy processes can aid political accountability
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Lessons from Yowzit's practitioner research and learning process
PRACTICE PAPERHow to effectively deploy and scale tech for governance platforms in the public services sphere
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Semi-annual Report Year 4
PROGRAMME LEARNING REPORTEmerging outcomes and learning from Making All Voices Count year 4
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Bridging the gap: the role of local churches in fostering local-level accountability
RESEARCH REPORTChurches as intermediaries in fostering local government accountability in Uganda
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Learning for change in accountable governance programming
PROGRAMME LEARNING REPORTAn introduction to the different kinds of learning that are important in implementing and monitoring accountable governance programmes
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Connecting the dots: The coordination challenge for the Open Government Partnership
RESEARCH REPORTCoordination of government departments to share data
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The quest for citizen-led accountability: looking into the state
EVENT REPORTEngaging, challenging and building alliances with government in order to strengthen accountability
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Building disaster-resilient communities
RESEARCH SUMMARYLessons from vertically integrated campaigning for disaster risk management and climate change adaptation
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Campaigning for the rights of indigenous peoples
RESEARCH SUMMARYApplying vertical integration methods to represent indigenous people’s rights and interests
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Intensifying the anti-mining campaign
RESEARCH SUMMARYVertical integration strategies to help mining-affected communities
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Empowering communities for housing and community services
RESEARCH SUMMARYUsing vertical integration to help achieve housing solutions
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Campaigning for agrarian reform in the Bondoc Peninsula
RESEARCH SUMMARYUsing vertically integrated campaigning for land reform
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Mobilising citizens for transparency and accountability in education through Textbook Count
RESEARCH SUMMARYVertical integration of coordinated civil society policy monitoring for school textbook delivery
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Advancing reproductive health rights
RESEARCH SUMMARYApplying vertical integration in reproductive health policy
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Engaging with local communities to prevent violence: what role for ICTS?
RESEARCH REPORTCan ICTs prevent violence in South Africa, Tanzania and Uganda?
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Women and the right of access to information
RESEARCH REPORTPathways and barriers to women's access to information in Bangladesh
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Privacy, anonymity, visibility: dilemmas in tech use by marginalised communities: summary, findings and reflections
RESEARCH SUMMARYWhat are the risks and barriers marginalised people face using technology for activism?
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Privacy, anonymity, visibility: dilemmas in tech use by marginalised communities
RESEARCH REPORTReflections on tech use from the margins
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Transforming governance: what role for technology?
EVENT REPORT PROGRAMME LEARNING REPORTDiscussing the role of technology in transforming governance with practitioners, researchers and donors
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Accountability ecosystems: directions of accountability and points of engagement
RESEARCH REPORTICTs in accountability relationships - what matters apart from the tech?
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Getting strategic: vertically integrated approaches to governance
RESEARCH REPORTHow a vertical integration approach can help the design and implementation of public policy
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Transforming governance: how can technology help reshape democracy?
RESEARCH REPORTHow to incorporate new technologies into public decision making
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Why is it so hard for non-state actors to be heard? Inside Tanazania's education policies
RESEARCH REPORTBarriers faced by citizens and other non-state actors face in trying to make the state listen to their policy needs
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Women and the right of access to information in Bangladesh: executive summary
RESEARCH SUMMARYAccess to information is a powerful tool that can enable women to take advantage of opportunities to transform their lives
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How can ICT initiatives improve rural water supply?
RESEARCH SUMMARYLessons learned from Uganda and Timor Leste on ICTs for water
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Sometimes it is about the tech: choosing tools in South African and Kenyan transparency and accountability initiatives
RESEARCH REPORTHow to better understand the process of finding effective digital technology tools for transparency and accountability initiatives
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Sometimes it is about the tech: choosing tools in South African and Kenyan transparency and accountability initiatives: findings and summary
RESEARCH SUMMARYHow to make sure initiatives choose the right tools for the job
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The dark side of digital politics: understanding the algorithmic manufacturing of consent and the hindering of online dissidence
JOURNAL ARTICLEHow digital tools have been used by governments to undermine activists and gather personal data without citizens’ agreement
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Test it and they might come: improving the uptake of digital tools in transparency and accountability initiatives
JOURNAL ARTICLEWhy digital tools need to be appropriate in order to enable transparency and accountability
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Men and women of words: how words divide and connect the Bunge La Mwananchi movement in Kenya
JOURNAL ARTICLEHow a vocal grass-roots organisation enables citizens to debate and act on local issues
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The right of access to information: exploring gender inequities
JOURNAL ARTICLEWith equitable access to information, a greater number of women would be aware of their fundamental rights
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'You have to raise a fist!': seeing and speaking to the state in South Africa
JOURNAL ARTICLEUnderstanding how citizens perceive the limits and possibilities of ‘open governance’ in their everyday lives
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When does the state listen?
JOURNAL ARTICLECitizen voice and the state’s capacity to respond - differentiating state responsiveness between hearing, listening and concerting
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ICTs help citizens voice concerns over water – or do they?
JOURNAL ARTICLECan ICT reporting initiatives improve rural water sustainability, or does service provision need to be more accountable?
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When does ICT-enabled citizen voice lead to government responsiveness?
JOURNAL ARTICLEReview of evidence on the use of ICT platforms to project citizen voice to improve public service delivery
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Opening governance – change, continuity and conceptual ambiguity
JOURNAL ARTICLEReviewing learning on how open government and open data contributes to more transparent, accountable and responsive governance
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Testing the waters: a qualitative comparative analysis of the factors affecting success in rendering water services sustainable based on ICT reporting
RESEARCH REPORTSuccess factors in using ICTs for sustainable water supplies
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Making All Voices Count's research and evidence strategy
PROGRAMME LEARNING REPORTBuilding an evidence-base on what works in technology for voice, transparency and accountability, how, and why.
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Making All Voices Count strategy synthesis
PROGRAMME LEARNING REPORTOur new approach to programme activities: October 2014
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Bridging and bonding: improving links between accountability actors
EVENT REPORT PROGRAMME LEARNING REPORTDocumenting the first Learning and Inspiration Event hosted by Making All Voices Count in 2014
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How useful are RCTS in evaluating transparency and accountability projects?
RESEARCH REPORTWhere and under what conditions might RCTs be the most appropriate approach?
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Government responsiveness
RESEARCH REPORTWhat does government responsiveness consist of, and what can make it happen?
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On speaking, mediation, representation and listening
RESEARCH REPORTWhat is citizen voice, and how can it be supported?
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The question of inclusiveness
RESEARCH REPORTReflections on inclusion in ICT-mediated citizen engagement
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Fostering new ideas for social inclusion and accountable, responsive governance
RESEARCH REPORTWho are innovators and how do they innovate? What is the role of champions in innovation systems?