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ICT-facilitated accountability and engagement in health systems

Institute of Development Studies

Project type Research 

Country Indonesia  Kenya  South Africa 

Support £29,775

Country Engagement Developer FPD, Health-e-News, Pathfinder (Text2Speak), DUT, Transparency International (Scaling Up Mobile Tracking System), Singergantara, Sloka Institute

“ICTs have the potential to improve health systems and to fundamentally change the ways in which citizens can engage with the state.”
Start date
July 2016
End date
March 2017
Period: 9 months


Much of the work to date on mobile health (mHealth) has focused on small-scale, disparate pilots. But, in the past couple of years there has been a shift to large-scale, national level mHealth initiatives that don't just improve health service organisation and delivery; they are changing how health system workers engage with each other, and how patients and other citizens interact with health system actors and governments on health-related matters.


This study will review health-related projects funded under Making All Voices Count to better understand how ICTs can support citizen accountability and engagement in relation to health systems. The study aims to explore the extent to which ICT innovations have facilitated behaviour change, and to understand which forms of citizen engagement are emerging in health systems.

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The lead researcher is Linda Waldman at the Institute of Development Studies. IDS is a leading global institution for development research, teaching and learning, and impact and communications, and is based at the University of Sussex, UK.