Complaints and ratings platforms
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NEWSMOPA: How an app generates data that help clean-up MaputoNovember 16, 2017
Improving Maputo's waste collection through participatory monitoring
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PUBLICATIONTrust, responsiveness and sustainability in complaints systems: Transparency International’s experience…
The role played by technology in facilitating complaints submissions and…
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BLOGLearning from tech use in the development sectorLaeticia Klein
How do international development organisations use ICT solutions in their…
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BLOGRatings and responsiveness in South Africa: Site visits with YowzitKeke Molebatsi
Beyond reviews of services to deeper engagement for government responsiveness
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BLOGThe story of two tech platformsKeke Molebatsi
Yowzit and UX reflect, learn and share stories of their…
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PUBLICATIONGiving voice to clients of post-rape services: building and piloting…
Challenges and benefits of a consultative approach to building a…
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PROJECTInnovation,MOPA – Using data to improve waste management in MozambiqueUX Information Technologies
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PUBLICATIONComplaining to improve governance: four stories of complaint-handling systems in…
How are complaint-handling systems used in Indonesia?
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PROJECTScaling,Connect-Tech: Connecting citizens and government through technologyYowzit - Scale Up
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PROJECTScaling,MobiSAMRhodes University
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PROJECTInnovation,Action Voices: Bridging Ghana’s governance divideAdvocacy & Media Support Foundation
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PROJECTScaling,Cek Sekolah-Ku: Check my schoolTransparency International
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PROJECTScaling,Our City, Our Say: Including women’s voices in local governanceGlobal Communities
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PROJECTInnovation,Yowzit: Online ratings service for public services in South AfricaYowzit