Date added: May 4, 2017Download - 2.9MB
Foundation for Professional Development (FPD) is a private South African higher education institution, which received an innovation grant from Making All Voices Count to pilot an appropriate and confidential feedback mechanism for users of government post-rape services in Tshwane, South Africa.
FPD also received a grant to conduct practitioner research to inform the development of a tool to collect information on client experience. Through its research, it sought to unpack key drivers of satisfaction and dissatisfaction in post-rape service delivery, and to understand the feasibility and acceptability of the proposed intervention from the victim’s perspective.
Through analysing the findings of FPD’s research and reflecting on its experience building and piloting a mobile application, the Practice Paper highlights a disjointed approach and uneven access to post-rape services; how FPD was able to get centre staff to act on client feedback and the limits of such feedback in a resource-constrained environment; reflections on striking a balance between reflection and action, and between practitioner research and innovation; and managing the tensions of anonymity, visibility and representation in gathering client feedback.
Key themes in the paper are:
- The challenges and benefits of a consultative approach to building a feedback mechanism.
- How to get service providers to promote and engage with a new feedback mechanism.
- How best to work with developers for organisations working to launch a mobile app for the first time.
- The constraints of donor-funded innovation projects, and advice for donors in the field of tech for transparency and accountability.
Download - 2.9MB
About this publication
Publication type Practice paper
Publication year 2017
Page length 22 pages
Keywords innovation, m-Health, post-rape servicesDownload - 2.9MB
Country South Africa
PUBLICATION | February 2, 2017
Feasibility and acceptability of a mobile phone intervention to improve…
PUBLICATION | March 8, 2017
Client experience of rape victims accessing governmental post-rape services in…
BLOG | March 8, 2017
Rating post-rape services as a tool for accountability to rape…
PROJECT | September 2, 2016
Thuthuzela voices for accountable post-rape services
More on these themes
NEWS | July 18, 2017
Research, Evidence and Learning Newsletter – July 2017
BLOG | July 12, 2017
Practitioner reflections on digital technologies and citizen participation in the…
PUBLICATION | July 10, 2017
ICT-facilitated accountability and engagement in health systems: a review of…
BLOG | July 6, 2017
Understanding how to learn in Liberia
PUBLICATION | June 28, 2017
Digital mapping in Warwick Junction and the remaking of ‘space’:…
BLOG | June 20, 2017
Learning from tech use in the development sector