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Fostering new ideas for social inclusion and accountable, responsive governance
RESEARCH REPORTHow can programmes such as Making All Voices Count utilise innovation as a strategy for addressing complex governance problems? This think piece draws from…
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Country overview Netherlands
RESEARCH REPORTCitizen engagement in the Netherlands is formalised at both national and local levels. The legal avenues for citizen engagement at the national level consist…
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When top down visions meet grassroots digital activism: notes from Netherlands
RESEARCH REPORTThe Netherlands provides several avenues for citizen participation in formal policy-making, and is often described as a global leader in e-participation and e-government. Yet,…
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Translating complex realities through technologies: lessons about participatory accountability from South Africa
RESEARCH REPORTAccountability is a complex issue in South Africa. The country has high levels of inequality, and marginalised groups struggle to make themselves heard by…
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Do more empowered citizens make more accountable states? Power and legitimacy in legal empowerment initiatives in Kenya and South Africa
RESEARCH REPORTMany marginalised groups face difficulties in accessing essential services, such as housing, health care and water – even though their rights to these services…
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Voice or chatter? Making ICTs work for transformative citizen engagement
RESEARCH REPORTWhat are the conditions in democratic governance that make information and communication technology (ICT)-mediated citizen engagement transformative? While substantial scholarship exists on the role…
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Tools, platforms and mechanisms to support accountability to disaster-affected populations in the Philippines
RESEARCH REPORTWhen Typhoon Haiyan hit the Philippines in 2013, a number of national and local government tools, platforms and mechanisms were put in place to…
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Marco Civil vs.Copyright Reform: a comparative study
RESEARCH REPORTIn 2009, the Brazilian Ministry of Justice partnered with the academic organisation Center for Technology and Society of the Getúlio Vargas Foundation, to build…
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Ons Geld citizen initiative, Netherlands
RESEARCH REPORTOns Geld (Our Money) is a Dutch citizen initiative seeking to put the question of money production on the public agenda. Ons Geld pushed…
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Participatory mapping in e-Thekwini Municipality, South Africa
RESEARCH REPORTGreater ICT availability in South Africa suggests a growing possibility for citizens to use mobile phones and Internet to hold government accountable. However, there…
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Open mapping from the ground up: learning from Map Kibera
RESEARCH REPORTIn Nairobi in 2009, 13 young residents of the informal settlement of Kibera mapped their community using OpenStreetMap, an online mapping platform. This was…
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Doing digital development differently: lessons in adaptive management from technology for governance initiatives in Kenya
RESEARCH REPORTDevelopment projects don’t always work as planned. This has long been acknowledged by those in the sector, and has led to several approaches that…
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Connecting communication: using video to open spaces and mediate exchange between Kenyan grass-roots activists
RESEARCH REPORTBunge La Mwananchi (BLM) is a Kenyan grass-roots social movement that creates space for unrepresented people from the poorest backgrounds to raise and debate…
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Open Government Plan 2011-2015, Uruguay
RESEARCH REPORTThe Open Government National Action Plan (NAP) development and roll-out processes analysed in this paper reveal Uruguay’s effort to enable new ways of agency…
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Country overview Brazil
RESEARCH REPORTThe inclusion of social participation concerns in public policies in Brazil reflects a contemporary approach to democracy, according to which modern citizens should be…
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Country overview Philippines
RESEARCH REPORTThe recent and rapid rise of digital technologies among citizens and civil society organisations (CSOs) offers extensive possibilities of strengthening citizen voice not just…
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Accountability in health systems and the potential of mHealth
RESEARCH REPORTThe rapid spread of ICTs – and of mobile phones in particular – across low- and middle-income countries has generated considerable excitement in development…
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decidim.barcelona, Spain
RESEARCH REPORTIn September 2015, Madrid – the capital of Spain – initiated a participatory democracy project, Decide Madrid (Madrid decides), to enable participatory strategic planning…
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Evolving an open e-governance index for network societies
RESEARCH REPORTThe Open e-Governance Index (OeGI) is a framework for measuring open e-governance, developed and tested in four Asian countries in 2012. This report discusses…
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Indonesia’s Village Law: enabler or constraint for more accountable governance?
RESEARCH REPORTVillage underdevelopment is considered a major contributor to Indonesia’s high levels of inequality. Law No.6 / 2014 (‘Village Law’) on villages’ governance and finance…
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Country overview South Africa
RESEARCH REPORTSouth Africa offers wide spread ICT infrastructure in the country and adoption is high amongst the population. With greater ICT availability, there is a…
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Country overview Uruguay
RESEARCH REPORTUruguay is a particular case within Latin American in terms of how strong, stable and traditional its democratic institutions are. The country has also…
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Country overview Colombia
RESEARCH REPORTIn Colombia, technological modernisation coexists with activities supported through obsolete technologies and conservative mindsets. The country is in a permanent struggle between tradition and…
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Learning to make all voices count: Lessons and reflections on localising the Open Government Partnership
RESEARCH REPORTThis report reviews the evidence from Learning to Make All Voices Count (L-MAVC), a programme funded by Making All Voices Count and implemented in…
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Izolo: mobile diaries of the less connected
RESEARCH REPORTA significant body of evidence points to a strong relationship between those who are economically, socially and/or politically marginalised, and those who are marginalised…
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The techno-centric gaze: incorporating citizen participation technologies into participatory governance processes in the Philippines
RESEARCH REPORTIn recent years, government and civil society organisations have increasingly deployed digital tools in their efforts to increase the participation of citizens in various…
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Connecting citizens to their governments: lessons from ICT-based governance initiatives in Indonesia
RESEARCH REPORTIn recent years, Indonesia has seen significant growth in the number of initiatives that aim to tackle governance challenges through information and communications technologies…
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Politicians’ perspectives on voice and accountability: evidence from a survey of South African local councillors
RESEARCH REPORTA growing body of research exists on democratic accountability. Much of this research focuses on citizen strategies for expressing their views, and on efforts…
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Poverty, voice and advocacy: a Haitian study
RESEARCH REPORTOver the past ten years, Fonkoze (a non-profit organisation in Haiti) has adapted the ‘graduation’ model of lifting families out of extreme poverty through…
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Appropriating technology for accountability: messages from Making All Voices Count
RESEARCH REPORTMaking All Voices Count was a programme designed to solve the ‘grand challenge’ of creating more effective democratic governance and accountability around the world.…
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Pathways to accountability from the margins: reflections on participatory video practice
RESEARCH REPORTTwo of the central challenges in building accountability for marginalised people are how to reach and meaningfully involve the most excluded, and how to…
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Complaining to improve governance: four stories of complaint-handling systems in Indonesia
RESEARCH REPORTSince joining the Open Government Partnership in 2011, the Indonesian Government has shown some commitment towards implementing initiatives that increase citizen voice and government…
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On speaking, mediation, representation and listening
RESEARCH REPORTWhose voice has value and why? This think piece draws from a desk review of experience on voice, and an exchange of ideas in…
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Connecting the dots: The coordination challenge for the Open Government Partnership
RESEARCH REPORTOpen data is often an integral part of promoting transparency, fighting corruption and harnessing new technologies to strengthen governance. But to implement ‘good’ open…
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How useful are RCTS in evaluating transparency and accountability projects?
RESEARCH REPORTThis paper sheds light on existing evidence about the Random Controlled Trials (RCTs) in the evaluation of social accountability tools in service delivery. It…
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The question of inclusiveness
RESEARCH REPORTInclusiveness is a persistent theme in development thinking and practice. Concerns about who to include – and therefore who to exclude – how and…
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Government responsiveness
RESEARCH REPORTWhen citizens exercise voice, what is it that makes their voices count, or not count? If citizens’ voices count, governments are being responsive. This…
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Testing the waters: a qualitative comparative analysis of the factors affecting success in rendering water services sustainable based on ICT reporting
RESEARCH REPORTThis research, carried out by WaterAid, Itad and IRC, explores the factors that facilitate and inhibit the success of ICT-based reporting mechanisms in water…
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Sometimes it is about the tech: choosing tools in South African and Kenyan transparency and accountability initiatives
RESEARCH REPORTThis report looks at the processes through which organisations in South Africa and Kenya choose technology tools to use in transparency and accountability initiatives…
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How does government responsiveness come about? The politics of accountability in Ghana's National Health Insurance Scheme
RESEARCH REPORTMuch of the literature on citizen accountability focuses on citizen voices. This research briefing is one of four which turn the spotlight on the…
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Why is it so hard for non-state actors to be heard? Inside Tanazania's education policies
RESEARCH REPORTMuch of the literature on citizen accountability focuses on citizen voices. This research briefing is one of four which turn the spotlight on the…
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Getting strategic: vertically integrated approaches to governance
RESEARCH REPORTHolding power to account requires understanding where power lies and how it is exercised. It entails understanding how decisions are made and who makes…
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Accountability ecosystems: directions of accountability and points of engagement
RESEARCH REPORTAccountability – the obligation of those in power to take responsibility for their actions – involves different types of relationship between different actors in…
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Transforming governance: how can technology help reshape democracy?
RESEARCH REPORTThe governance field is preoccupied with the question of how we can make democracy work better. One of the more promising and talked-about fields…
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Privacy, anonymity, visibility: dilemmas in tech use by marginalised communities
RESEARCH REPORTHow do marginalised communities use tech for transparency and accountability (T4T&A) work? This research report, by the Tactical Technology Collective (Tactical Tech), presents reflections…
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Women and the right of access to information
RESEARCH REPORTOver the last decade, there has been a growing emphasis on making government information available to the public. But while technological advances, new systems…
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Engaging with local communities to prevent violence: what role for ICTS?
RESEARCH REPORTThe peace-building field is full of examples of projects that have attempted to use technology, but failed to live up to expectations. Effective conflict…
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Bridging the gap: the role of local churches in fostering local-level accountability
RESEARCH REPORTFaith-based organisations play an important role in mobilising citizens to engage with local government actors on accountability issues. Tearfund supports its partner churches to…
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ICT-facilitated accountability and engagement in health systems: a review of Making All Voices Count mHealth for accountability projects
RESEARCH REPORTInformation and communication technologies (ICTs) and mHealth innovations hold great potential to improve health systems and health outcomes while at the same time enhancing…
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What happens when policy champions move on? The case of welfare in South Africa
RESEARCH REPORTMuch of the literature on citizen accountability focuses on citizen voices. This research briefing is one of four which turn the spotlight on the…
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Has Kenya's ICT revolution triggered more citizen participation?
RESEARCH REPORTMuch of the literature on citizen accountability focuses on citizen voices. This research briefing is one of four which turn the spotlight on the…
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Scaling accountability through vertically integrated civil society policy monitoring and advocacy
RESEARCH REPORTThis working paper argues that the growing field of transparency, participation and accountability (TPA) needs a conceptual reboot, to address the limited traction gained…
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Going vertical: citizen-led reform campaigns in the Philippines
RESEARCH REPORTThe Philippines has a long history of state–society engagement to introduce reforms in government and politics. Forces from civil society and social movements have…
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Exploring the potential for interactive radio to improve accountability and responsiveness to small-scale farmers in Tanzania
RESEARCH REPORTWhat are the possibilities of using new digital technologies alongside radio to help ensure that agricultural development projects are farmer-centred, and meet the needs…
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Feasibility and acceptability of a mobile phone intervention to improve post-rape service delivery in South Africa
RESEARCH REPORTMobile health (mHealth) interventions – in which mobile phones are used to advance positive health outcomes – have only recently been applied to addressing…
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Shifting the spotlight: understanding crowdsourcing intermediaries in transparency and accountability initiatives
RESEARCH REPORTThis report highlights the ideas and practices that underlie the work of crowdsourcing intermediaries: actors who collect and analyse citizen feedback using digital platforms,…
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Client experience of rape victims accessing governmental post-rape services in South Africa
RESEARCH REPORTThis study aims to better understand the experiences of rape victims accessing governmental post-rape services in South Africa. It was part of a larger…
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Technology innovation hubs and policy engagement
RESEARCH REPORTMany technology innovation hubs are developing impactful, locally relevant civic tech solutions to pressing commercial and social issues. Given that most hubs’ ‘double bottom…
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Citizen-generated data and sustainable development
RESEARCH REPORTThe development data and information landscape in Kenya and Uganda has changed significantly over recent years. Officials, civil society and the private sector are…
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Social accountability initiatives in health and nutrition: lessons from India, Pakistan and Bangladesh
RESEARCH REPORTSouth Asia is home to nearly a quarter of the world’s population and is a region of dynamic economic growth, yet it performs relatively…
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Improving the transparency, inclusivity and impact of participatory budgeting in Indonesian cities
RESEARCH REPORTDecentralisation has provided the opportunity for the participatory model of development planning and budgeting to be applied in Indonesia. Through a participatory planning and…
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What data do we want? Understanding demands for open data among civil society organisations in South Africa
RESEARCH REPORTMany governments, international agencies and civil society organisations (CSOs) support and promote open data. Most open government data initiatives have focused on supply –…
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The effect of civic leadership training on citizen engagement and government responsiveness: experimental evidence from the Philippines
RESEARCH REPORTWhat are the effects of providing civic leadership training to community leaders from marginalised groups? Can it lead to increased participation by new leaders…