Date added: January 31, 2016Download - 257KB
Information and communications technologies (ICTs) are widely seen as a new avenue for citizens to hold service providers and government to account. But if citizens live in rural Africa, Asia or Latin America, are they able and willing to report on service delivery failures? And are service providers or government officials willing to listen and respond? The authors explore these questions using an analysis of recent ICT reporting initiatives to improve rural water sustainability.
The findings demonstrate that models where a service provider is committed to responsiveness and designs an in-house fault-reporting and maintenance system show greater responsiveness and accountability to users than crowdsourcing models where users are encouraged to report faults. This raises the question of whether ICT is transformative, or whether service improvement simply hinges on making service provision designs more accountable.
IDS Bulletin 47.1 Opening GovernanceDownload - 257KB
About this publication
Publication type Journal article
Publication year 2016
Page length 18 pages
Keywords ICTs, service delivery, water sector governance, water supplyDownload - 257KB
PROJECT | August 13, 2015
Lessons from ICT projects to improve rural water supplies
PUBLICATION | July 16, 2015
Testing the waters: a qualitative comparative analysis of the factors…
PUBLICATION | April 28, 2016
How can ICT initiatives improve rural water supply?
BLOG | August 6, 2015
Testing the waters: How ICT reporting improves rural water supplies
BLOG | August 18, 2015
How do ICTs improve access to water services?
BLOG | September 30, 2015
What we're learning about using ICTs to improve rural water…
BLOG | October 12, 2015
Responsibility leads to responsiveness: Lessons on using ICTs to improve…